Introduction
- Our clients certify that they will use our services only to send messages (including, without limitation, text messages and commercial emails) to patients and individuals who have expressly consented (opted-in) to receive them. We strictly prohibit the transmission of unsolicited text messages or commercial email (spam) via our system. Senior Lifestyle Guide does not engage in the purchase or sale of email or phone number lists, nor do we allow our clients to use purchased or harvested email or phone number lists.
- Additionally, for email messages, Senior Lifestyle Guide offers confirmed opt-in as an optional tool for our clients to use to help minimize allegations of spam and abuse. When a list is designated as "confirmed opt-in," the Senior Lifestyle Guide system automatically sends a follow-up email message to each subscriber on such lists, requesting verification of their consent to receive communications via email. Only those subscribers responding affirmatively will be opted-in to future mailings or messages sent via the Senior Lifestyle Guide system. For text messages, Senior Lifestyle Guide offers a “double opt-in” functionality that our clients can use to confirm their subscribers’ agreement to receive text messages. It is the responsibility of our clients to ensure that any legally required disclosures are provided to their patients and contacts at the time and in the manner required by law.
- We also require that clients reconfirm (permission pass) or cease mailing/messaging an existing list if it is found to be in violation of our anti-spam policies. Repeated violations or failure to comply with our policies may result in termination of the client's access to the Senior Lifestyle Guide system. If an industry or government body creates a list of email addresses, telephone numbers, or other addresses whose status has changed (such as email addresses added to a “do not contact” list or telephone numbers reassigned to new users), Senior Lifestyle Guide reserves the right to block messages from being sent to those addresses/numbers. However, the responsibility for ensuring compliance with any obligation to refrain from sending messages to such addresses/numbers rests with our clients. Senior Lifestyle Guide shall not be liable for either blocking or failing to block messages to such addresses or phone numbers.
Client Agreement
Clients agree not to send text messages or commercial emails via our system unless the recipient has opted-in to receive such messages from the client in the manner required by law. For any opt-in list of email addresses or phone numbers used in Senior Lifestyle Guide system, clients agree to provide us with the source of the addresses/numbers, the method used for recipient opt-in, and details surrounding the process used, and whatever other information relates to the transaction or sign-up process used. This includes, but isn't limited to, date and time of sign-up, IP address of signup, website signed up from, disclosures provided in connection with the signup, manner of obtaining agreement, and whatever other information the client asked of the recipient at the point of sign-up.
Clients certify that they will not use rented, traded, or purchased lists, email append lists, or any list that contains email addresses/phone numbers captured in any other method than express, client-specific opt-in when using our system to send text messages or commercial emails. The use of opt-out lists for such communications is prohibited in our system. Senior Lifestyle Guide retains the right to review client lists and emails/text messages to verify that clients are abiding by the privacy and permission policies set forth herein. Our clients are required to comply with our policies and all applicable laws.
How Do We Protect Your Privacy?
We use security measures designed to protect against the loss, misuse, and mistaken alteration of data used by our system. We promise not to sell the email addresses and phone numbers our clients use in our systems. Please review our Privacy Policy for more details.
Will Message Recipients' Information Be Shared, Sold, or Rented?
We do not share individual personal information provided to us in our system with a third party that is not involved with us in delivering our service without providing advance notice to our customer who provided it to us, unless compelled to do so by law. We do not sell or rent any such information.
If you have any questions about the Senior Lifestyle Guide Anti-Spam Policy, please contact us at support@seniorlifestyleguide.com.
Monitoring and Compliance
Senior Lifestyle Guide monitors client activities to ensure compliance with our Anti-Spam policies. We conduct periodic reviews of client lists and communications to maintain a high standard of permission-based marketing. Our monitoring efforts include automated checks and manual audits to verify that all messages sent through our system meet the legal requirements and our internal standards for opt-in consent. We provide regular feedback mechanisms to allow recipients to report any suspected violations of our policies, which are promptly investigated and addressed by our compliance team. Senior Lifestyle Guide aims to foster a culture of transparency and accountability in all client interactions to maintain trust and uphold industry standards.
Opt-Out Mechanism
We provide recipients of our messages with an easy and effective opt-out mechanism. Recipients can unsubscribe from communications at any time, and Senior Lifestyle Guide ensures prompt removal from our mailing lists. Opt-out requests are processed automatically through our system to ensure compliance with legal requirements and industry best practices. Our opt-out process includes confirmation notifications to ensure that recipients are successfully removed from future communications without delay. Senior Lifestyle Guide maintains a dedicated team to manage opt-out requests and ensure that all requests are handled promptly and efficiently.
Compliance and Legal Requirements
Senior Lifestyle Guide requires strict adherence to all applicable laws and regulations regarding electronic communications. This includes compliance with anti-spam legislation and data protection laws. Our clients are responsible for ensuring that their marketing practices comply with these laws, including obtaining necessary permissions and providing required disclosures to recipients. We conduct regular reviews and audits to verify compliance with our policies and provide guidance to clients on best practices in digital marketing ethics and legal requirements. Senior Lifestyle Guide reserves the right to take appropriate action, including suspension or termination of services, for clients found in violation of our policies or legal requirements.